Return and delivery

RETURN

You have the right to change your mind if you are not fully satisfied with your purchase!

Plaisir Palace will refund your entire purchase.

You can request a return for 14 days from the day of receipt of the item.

  1. Within this period, send the withdrawal form below to bonjour @plaisirpalace.fr so that we can explain the return procedures in detail.

    To the attention of PLAISIR PALACE

    3 rue Paul Dubois 75003 Paris
    I hereby notify you of my withdrawal from the contract for the sale of the property below: (description of the property)        Ordered on: Received on:                    In accordance with the Consumer Code, I undertake to return as soon as possible the good for which I exercise my right of withdrawal and that at my expense. If the item is not returned within fourteen days of initial receipt, I understand that the withdrawal will no longer be admissible. The item will be in its original condition and has not been worn, modified, washed or damaged.
    (OPTIONAL) The reason for this withdrawal is:
    Last name and first name :
    Full address :
    Date:
  2. The return of the article is made at your expense. In the event of loss or damage to the package, no compensation will be paid to you. That is why PLAISIR PALACE can only encourage you to make the return of the article by registered or with a follow-up as well as with an additional insurance of the market value of the article, guaranteeing you, if necessary, a compensation up to its market value real. Keep proof of the return!
  3. The refund will be made within 14 days after your refund request (subject to having received the item and fulfilling all the necessary conditions in accordance with the GTC).

The complete and detailed policy of the right of withdrawal can be found in the General Conditions of Sale / Article 7

 

FAST DELIVERY

France and Monaco

Home delivery against signature

€ 12 in Colissimo Standard with signature (48 to 72 working hours).

€ 16 in Chronopost Express with signature (24 to 48 working hours).

Euro zone 1

Austria, Denmark, Finland, Greece, Ireland, Italy, Portugal, Spain, United Kingdom, Belgium, Germany, Luxembourg Netherlands

€ 18 in Colissimo Standard with signature (3 to 6 working days).

€ 28 in Chronopost Express with signature (24 to 48 working hours).

Euro zone 2

Bulgaria, Czech Republic, Hungary, Poland, Slovakia

24 € in Chronopost (2 to 6 working days).

Switzerland

Delivery by Fedex Express (3 working days) price according to volumetric weight (communicated before payment).

For other destinations

The delivery costs are calculated according to the country of destination, according to the weight of the selected items and according to your choice of delivery: standard or express (if this choice is offered). The price will be clearly stated to you AFTER providing your address and BEFORE paying for the order.

If your country is not available in the delivery choices, you can send an email to bonjour @plaisirpalace.fr in order to agree together on a suitable delivery method.

All deliveries are delivered to your home against signature.

Shipments are made every working day between 11:30 a.m. and 12:30 p.m. for orders paid before 11:00 a.m. Any order for which payment is made after 11:00 a.m. will therefore be sent the next day on the same time slot.

The order is shipped to the address indicated during the ordering process. Please ensure that it is correct. In the event of a return of an order due to an error in entering the address by the Purchaser, the new shipping costs will remain the responsibility of the Purchaser.

Chronopost / Consultable deadlines here

You will receive your tracking number by email in order to follow the progress of the delivery.

French VAT is included in the price of items and delivery offered on the site Plaisirpalace. Fr

For non-European countries, any customs charges may be billed to the recipient by the delivery provider.

Plaisir Palace is not responsible for delivery times. The times indicated here are indicative and may be subject to modification by the delivery provider.